FAQ

Frequently Asked Questions

Shipping & Delivery

Where do you ship?
We ship to the Czech Republic, EU countries, UK, US, Canada, Australia, Japan, and many more countries worldwide.

How long does shipping take?
Czech Republic: 1-3 business days. EU: 3-7 business days. Rest of World: 7-14 business days.

Is shipping free?
Yes! Free shipping on orders over €50 (CZ & EU) or €80 (Rest of World).

How much does shipping cost?
Czech Republic: €2.99. EU: €5.99. Rest of World: €14.99. See our Shipping & Returns page for details.

Orders & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay.

Can I cancel or modify my order?
Orders can be modified within 2 hours of placing them. After that, they enter processing and cannot be changed. Contact us at info@lyta.store for urgent requests.

Returns & Exchanges

What is your return policy?
We accept returns of unused, unopened products within 30 days of delivery. Products must be in their original packaging.

How do I return a product?
Email info@lyta.store with your order number and reason for return. We will send you a return label and process your refund within 5-7 business days of receiving the item.

Products

Are your products cruelty-free?
Yes, all Lyta products are 100% cruelty-free and vegan.

Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. Check individual product descriptions for detailed ingredient information.

Do you offer samples?
We occasionally include free samples with orders. Follow us on social media for special sample promotions.