Terms of service

Last updated: October 2, 2026

1. Who we are

This store (lyta.store) is operated by LytaLabs s.r.o. ("LYTA", "we", "us", "our"), Čechova 511, 691 44 Lednice na Moravě, Czech Republic, Company ID (IČO) 19358067, registered in the Commercial Register kept by the Regional Court in Brno, file C 134208. You can reach us at info@lyta.store. Our production partner, Blanka, prepares orders and ships them from its fulfillment facility in Farmers Branch (Dallas area), Texas, USA.

By placing an order on lyta.store you agree to these Terms of Service. Please read them before you buy.

2. Products and descriptions

We sell color cosmetics and personal care products. We describe every product as accurately as we can, including shade, finish and ingredients. Screen rendering of color varies between devices, so a shade may look slightly different in person than it does on your monitor.

Product availability can change without notice. If an item you ordered turns out to be unavailable, we will contact you and refund that item in full.

3. Prices, currency and taxes

Prices are shown in the currency of your region and confirmed at checkout before you pay.

On our US store, prices are in US dollars, and any sales tax that applies is shown at checkout before you pay. Orders ship from Texas, USA, so deliveries to US addresses have no import duties. For deliveries to other countries, import duties and local taxes may be charged on arrival and are the responsibility of the recipient. We cannot calculate or prepay those for you.

We may change prices at any time, but a change never applies to an order that has already been confirmed.

4. Orders

An order is a request to buy. The contract between us is formed when we send you the order confirmation email.

We may decline or cancel an order if the item is unavailable, if there is an obvious pricing or description error, or if we suspect fraudulent use of a payment method. If we cancel a confirmed order, you get a full refund.

5. Shipping and delivery

Shipping options and rates are shown at checkout, and delivery times are described in our Shipping Policy.

Delivery estimates are estimates, not guarantees. Risk of loss passes to you on delivery.

6. Refunds, replacements and cancellation

Our full terms are in the Refund Policy. In summary:

Every LYTA product comes with a 30-day money-back guarantee. Email info@lyta.store with your order number within 30 days of delivery and we refund what you paid for the product, plus any sales tax on it, to your original payment method within 5 business days. You keep the product and do not need to return it. Original shipping is not refunded, and the guarantee covers one refund per product per customer.

If an item arrives damaged, defective or wrong, or never arrives, contact us at info@lyta.store and we will replace it or refund it in full, including shipping.

To cancel an order, email us right away. If production has not started, we cancel it and refund you in full. Once production has started, the order cannot be canceled, but the 30-day money-back guarantee applies after delivery.

If you live in the EU or the UK, you also have a legal right to withdraw from your purchase within 14 days of receiving your order. Our Refund Policy explains how to use it.

Nothing in these terms limits any statutory right you have as a consumer.

7. Intellectual property

All content on lyta.store, including product photography, text, the Lyta name and logo, and the design of the site, belongs to us or our licensors. You may not copy, reproduce or use it commercially without our written permission.

8. Acceptable use

Do not use this site to break the law, to interfere with how the site works, to scrape it at scale, or to attempt unauthorised access to any part of it or to another user's account.

9. Your account

If you create an account, you are responsible for keeping your login details confidential and for activity that happens under your account. Tell us immediately if you think someone else has used it.

10. Personal data

We handle personal data as described in our Privacy Policy. In short: we use it to process your order, to provide support, and (only if you opt in) to send you marketing. You can withdraw consent at any time.

11. Cosmetic products and your skin

Our products are cosmetics. They are intended to beautify and are not medicines and do not treat, prevent or cure any medical condition.

Always read the ingredient list before use. If you have a known allergy or sensitive skin, patch test first. If you experience irritation, stop using the product. If you are under medical care for a skin condition, speak to your doctor or pharmacist before use.

12. Liability

We are responsible for foreseeable loss caused by us breaking these terms. We are not responsible for loss that was not foreseeable, for business losses, or for loss caused by events outside our reasonable control.

Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

13. Changes to these terms

We may update these terms. The version that applies to your order is the version published when you placed it. The date at the top shows the current version.

14. Governing law and disputes

These terms are governed by the law of the Czech Republic. If you are a consumer resident in the European Union, you also keep the protection of the mandatory consumer law of the country you live in, and you may bring proceedings there.

We would much rather you contact us first at info@lyta.store, because most problems are solved in one email.

15. Contact

LytaLabs s.r.o., Čechova 511, 691 44 Lednice na Moravě, Czech Republic. info@lyta.store