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Why your order takes two to four weeks

by Lyta in News

If you order from us today, your parcel arrives in two to four weeks. Not two days. We would rather explain that now than have you refresh a tracking page for a fortnight wondering what went wrong.

Nothing is sitting in a warehouse with our name on it

Large retailers ship in two days because the thing you bought was already made, already boxed, already branded, sitting on a shelf in a distribution centre waiting for someone to want it. That model requires enormous quantities produced up front and it is why big beauty ranges rarely change.

Ours is made after you order it. Production takes five to nine business days. Shipping across Europe adds another five to fourteen. That is the whole explanation.

What that buys you

Stock that is genuinely fresh rather than eighteen months into its shelf life. A range that can add a shade without writing off a pallet of the old one. And no pressure to shift ageing inventory with the permanent discounts that most of this industry runs on.

It also means we are not guessing what you want six months in advance and then discounting our way out of being wrong.

The honest downsides

It is slower. It is worse for gifts you remembered late. And if you need something for a specific date, you should write to us at info@lyta.store before you order rather than after, and we will tell you honestly whether it will arrive in time.

What happens after you order

  1. Order confirmation, immediately
  2. Production, five to nine business days
  3. Dispatch email with a tracking number
  4. Delivery, five to fourteen business days across Europe

If a week passes after the dispatch email and the tracking has not moved, write to us. Chasing carriers is our job, not yours.

And if it arrives and it is not right, you have fourteen days to send it back and you do not owe us a reason.

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