Frequently asked questions
How long will my order take?
Every LYTA product is made to order. Production usually takes 5 to 9 business days, then standard US shipping usually takes 3 to 5 business days, so plan on about 8 to 14 business days in total. Delivery to some remote areas may take longer. These are estimates, not guaranteed dates.
Why is production separate from delivery?
Products are prepared with LYTA branding after an order is placed. Please allow for production as well as shipping, especially when ordering for a specific date.
Where do you ship from?
From Texas. After you order, our production partner, Blanka, prepares your order and ships it from its fulfillment facility in Farmers Branch (Dallas area), Texas, USA. Orders to US addresses ship within the US, so there are no import duties.
What does shipping cost?
Standard shipping to US addresses is €9.99, charged in US dollars at the current exchange rate (about $11.60). Other countries pay €14.99, shown in your currency at checkout. Standard shipping is free on orders of €150 or more after discounts (about $174 on our US store). The exact shipping charge and any sales tax are shown at checkout before you pay.
What currency are your prices in?
On our US store, US dollars. Product prices, shipping and any sales tax are all shown in USD, and you see the total at checkout before you pay. Shoppers in other countries see their own currency.
Where do you ship?
To the United States, and to the other countries that appear at checkout. If your country appears there, we deliver to it, and the rate is shown before you pay. These orders also ship from Texas, so import duties and taxes may apply on arrival.
Is it vegan and cruelty free?
Formulas differ by product and can vary by shade. Check the details for the item you are considering, and contact us if you need a formula or ingredient origin confirmed before ordering.
Is it organic?
We do not make a blanket organic claim for the range. Review the ingredients for each product, check its packaging before use and contact us if you need more detail about a formula.
Can I return something?
You don't need to. Every LYTA product has a 30-day money-back guarantee: email info@lyta.store with your order number within 30 days of delivery and we refund the product. You keep it. Please don't mail products back, because our partner's shipping facility can't accept returns.
How does the 30-day money-back guarantee work?
Email info@lyta.store within 30 days of delivery with your order number and the product you want refunded. No reason needed, and you keep the product. We refund what you paid for the product, plus any sales tax on it, to your original payment method within 5 business days of your email. Original shipping isn't refunded, and the guarantee covers one refund per product per customer. Details in our Refund policy.
Something arrived damaged, defective or wrong.
Email a photo and your order number to info@lyta.store within 30 days of delivery. We'll send a free replacement or a full refund including shipping. You choose which. If an item is out of stock, we send the full refund instead. No need to send the item back.
My order hasn't arrived.
If your tracking hasn't updated for 7 days, or your US order hasn't arrived 10 business days after it shipped, email info@lyta.store with your order number. We'll look into it. If the package is lost, we'll send a free replacement or a full refund including shipping. You choose which.
Can I cancel my order?
Email info@lyta.store with your order number right away. If production hasn't started, we cancel the order and refund you in full. Once production has started, we can't stop it, but the 30-day money-back guarantee applies after delivery.
How do I pay?
The payment methods available for your order are displayed at checkout before payment.
Do you have discounts?
Three, and they stack with nothing else. WELCOME10 takes 10% off your first order. BUNDLE10 takes 10% off when you buy three items or more. BUNDLE20 takes 20% off at five items or more. No countdown timers, no fake urgency.
Who is behind LYTA?
LYTA is operated by LytaLabs s.r.o. (a Czech limited liability company), Čechova 511, 691 44 Lednice na Moravě, Czech Republic. Our production partner, Blanka, prepares every order and ships it from its fulfillment facility in Farmers Branch (Dallas area), Texas, USA. We take care of the product information, the routines on this site and customer support. Questions? Email info@lyta.store.
How do I contact you?
Email info@lyta.store. For an order, include your order number. For a product question, include the product name (and the shade, for makeup). We aim to reply within 2 business days.
