Frequently asked questions
How long will my order take?
Production usually takes 5 to 9 business days. Standard delivery to the United States then usually takes 3 to 5 business days. Remote areas can take longer, and times for other destinations vary. These are estimates rather than a guaranteed arrival date.
Why is production separate from delivery?
Products are prepared with LYTA branding after an order is placed. Please allow for production as well as shipping, especially when ordering for a specific date.
What does shipping cost?
The store base rates are €9.99 for standard shipping to the United States and €14.99 for other supported destinations. Free shipping is available on orders of €150 or more after applicable discounts. Rates are converted to the selected checkout currency; your available shipping options and final charge are shown before payment.
Why are the prices in a different currency to what I expected?
They are not. We price in euro, and the store converts everything into your local currency automatically, so a shopper in the United States sees dollars and one in Japan sees yen. The shipping figures above are the euro base rates. Whatever currency you are shown, the exact amount is confirmed at checkout before you pay.
Where do you ship?
Across Europe, and to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Switzerland and more. If your country appears at checkout, we ship there.
Is it vegan and cruelty free?
Formulas differ by product and can vary by shade. Check the details for the item you are considering, and contact us if you need a formula or ingredient origin confirmed before ordering.
Is it organic?
We do not make a blanket organic claim for the range. Review the ingredients for each product, check its packaging before use and contact us if you need more detail about a formula.
Can I return something?
Within 14 days, unused and in its original packaging. Cosmetics only unopened, which is a hygiene rule. Email info@lyta.store and we will send you the instructions.
How do I pay?
The payment methods available for your order are displayed at checkout before payment.
Do you have discounts?
Three, and they stack with nothing else. WELCOME10 takes 10 % off your first order. BUNDLE10 takes 10 % off when you buy three items or more. BUNDLE20 takes 20 % off at five items or more. No countdown timers, no fake urgency.
Something arrived damaged.
Photograph it and email info@lyta.store within 48 hours. We replace it or refund you in full, shipping included.
How do I reach a human?
info@lyta.store. Include your order number, or the product and shade you are asking about.
