Shipping & Returns
Shipping and returns
Made to order, shipped from Texas
Every LYTA product is made to order. Our production partner, Blanka, prepares your order and ships it from its fulfillment facility in Farmers Branch (Dallas area), Texas, USA.
Delivery time to US addresses
- Production: usually 5 to 9 business days
- Standard US shipping: usually 3 to 5 business days after production
- Total: usually 8 to 14 business days from order to delivery
Delivery to some remote areas may take longer. These are estimates, not guaranteed dates.
Shipping cost
- US addresses: standard shipping is €9.99, charged in US dollars at the current exchange rate (about $11.60).
- Other countries: standard shipping is €14.99, shown in your currency at checkout.
- Free standard shipping on orders of €150 or more after discounts (about $174 on our US store).
On our US store, prices are in US dollars, and shipping and any sales tax are shown at checkout before you pay. Orders to US addresses ship within the US, so there are no import duties. Orders to other countries also ship from Texas, so import duties and taxes may be charged on arrival.
30-day money-back guarantee
Not right for you? Email info@lyta.store within 30 days of delivery with your order number and the product you want refunded. We refund what you paid for the product, plus any sales tax on it, to your original payment method within 5 business days of your email, and you keep the product. Original shipping isn't refunded, and the guarantee covers one refund per product per customer.
Damaged, defective or wrong item
Email a photo and your order number to info@lyta.store within 30 days of delivery. We'll send a free replacement or a full refund including shipping. You choose which. You don't need to send anything back.
Order not arrived
If your tracking hasn't updated for 7 days, or your US order hasn't arrived 10 business days after it shipped, email info@lyta.store with your order number. We'll look into it. If the package is lost, we'll send a free replacement or a full refund including shipping. You choose which.
Replacements are made to order and ship like a new order. If an item is out of stock, we send the full refund instead.
Canceling an order
Email info@lyta.store with your order number right away. If production hasn't started, we cancel the order and refund you in full. Once production has started, we can't stop it, but the 30-day money-back guarantee applies after delivery.
Please don't mail products back
Our partner's shipping facility in Texas can't accept returns, and you never need to send anything back to us.
Full details are in our Shipping policy and Refund policy. Questions? Email info@lyta.store. We aim to reply within 2 business days.
