Refund policy
30-day money-back guarantee
If a LYTA product isn't right for you, tell us within 30 days of delivery and we'll refund it. You keep the product. There's nothing to send back.
How to claim
- Email info@lyta.store within 30 days of delivery.
- Include your order number and the product you want refunded. No reason needed.
What the guarantee refunds
- What you paid for the product (after any discount), plus any sales tax on it.
- Original shipping isn't refunded.
- The guarantee covers one refund per product per customer. Once a product has been refunded under the guarantee, it isn't covered again if you reorder it.
How refunds are paid
These rules apply to every refund on this page.
- Refunds go to your original payment method.
- We send the refund within 5 business days of your email. For a lost package, we send it within 5 business days of confirming the loss.
- Your bank or card issuer may take a few more days to show it.
Damaged, defective or wrong item
Email info@lyta.store within 30 days of delivery with your order number and a photo of the item (and of the box, if it was damaged in transit). We'll send a free replacement or a full refund including shipping. You choose which. You don't need to send anything back. This doesn't count toward the guarantee limit.
Order not arrived
If your tracking hasn't updated for 7 days, or your US order hasn't arrived 10 business days after it shipped, email info@lyta.store with your order number. We'll look into it. If the package is lost, we'll send a free replacement or a full refund including shipping. You choose which.
Replacements
A replacement is made to order and ships like a new order. If an item is out of stock, we send the full refund instead.
Canceling an order
Your order goes into production soon after you place it. To cancel, email info@lyta.store with your order number right away. If production hasn't started, we cancel the order and refund you in full. If it has started, we can't stop it, but the 30-day money-back guarantee applies after delivery.
Please don't mail products back
Our partner's shipping facility in Texas can't accept returns, and you never need to send anything back to us.
Your rights
This guarantee is in addition to any rights you have under the consumer laws where you live.
If you live in the EU or the UK
You also have a legal right to withdraw from your purchase within 14 days of the day you receive your order, without giving any reason. To use it, email info@lyta.store before the 14 days are up, with your order number and a clear statement that you're withdrawing. You can use the model form below, but you don't have to.
We refund what you paid for the products you're withdrawing from, plus the standard delivery charge if you withdraw from your whole order, to your original payment method within 5 business days of your email. You don't need to send the products back.
This right doesn't cover sealed products that you've opened after delivery, because they can't be returned for health protection and hygiene reasons. The 30-day money-back guarantee still covers those.
Model withdrawal form
(Complete and send this form only if you wish to withdraw from the contract.)
To: LytaLabs s.r.o., Čechova 511, 691 44 Lednice na Moravě, Czech Republic, info@lyta.store
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Questions? Email info@lyta.store. We aim to reply within 2 business days.
